What does SIM free mean?
SIM Free means you purchase the phone without the line i.e. no SIM card. The phone is not locked to any particular mobile phone network. Therefore you can buy a new handset without having to commit to a minimum term contract with a service provider. However, before you purchase the phone of your choice please check the frequency of your network is available on the phone you wish to purchase.
What does Ex Network or branded phone mean?
Ex network or branded means that the handset is originally locked to particular network (mainly T-Mobile), but it is unlocked by us for use with any SIM card. All Ex network handsets may contain network branding such as network logo on the actual handset or software modified for use on the particular network. All handsets are brand new and come with 12-months warranty.
What is a Second Hand Phone?
A second hand phone is an handset that has been tested and reconditioned for sale as a used phone. They are NOT broken phones that have been repaired. All our used phones undergo a thorough testing and reconditioning program which includes the following tests:| * LCD Screen Test |
| * Sim Locks removed (unless stated) |
| * Reception Test |
| * Factory Reset, counters reset, security code reset |
| * Ringing Test |
| * Microphone Test |
| * Speaker / Earpiece Test |
| * Keypad Test |
| * Charging Test |
| * Vibrating Test |
| * Housing Intact |
Do your Mobile phones come supplied with warranty?
All brand new handsets come with 12-month manufacturer's warranty. All second hand phones come with a 6-month return to base warranty.
Do you ship internationally?
Unfortunately there are selective countries we're unable to ship to for security reasons. Please contact our Customer Service Team for further information or alternatively email us by
What is Bluetooth?
Bluetooth allows connections to be made between two devices without a cable by using a low power radio wave. For example a Bluetooth headset could function up to 10m away from the phone, without requiring a direct line-of-sight (as is required with infra-red connections).
What is WAP?
WAP - Wireless Application Protocol
WAP phones allow you to access Internet based text information on your mobile phone screen. Sites and services currently available include news, sport, weather, entertainment listings and financial data.
What do I use GPRS for?
GPRS - General Packet Radio Service
GPRS was launched in the year 2001. It allows your handset to be permanently connected for data usage without being charged for the time of the connection, therefore saving you money. Charges are only incurred when actual data is sent or received.
The other advantages of GPRS are that it is capable of receiving data up to 3 times faster than a normal handset. This makes GPRS ideal for connection to corporate servers and for use with WAP.
Is GPRS FOC while used abroad?
Please note that use of GPRS while abroad is chargeable. You will need to contact your network provider for further pricing details.
How do I know what my PIN and PUK code is?
Mobile Phone Pin and PUK codes
PIN stands for Personal Identification Number. A PIN code can be used for security reasons, if you enable PIN protection on your handset, you will need to enter the PIN code each time you switch your mobile on.
Each mobile phone network sets the PIN number of their SIM cards to a standard default SIM number as below. You can change this via your handset if you wish.
IMPORTANT WARNING: DO NOT guess your PIN number or enter the same wrong code consecutively - as if you enter the wrong code 3 times, the SIM card will be blocked and you will require a PUK code from your Network/Service Provider.
The standard default PIN codes are:
| O2: | 4321 |
| T-Mobile: | 1210 |
| Vodafone: | 0000 |
| Orange: | contact Orange |
| Three: | contact Three |
If for any reason the code is not accepted the first time you enter it, please contact your Network/Service Provider to check your PIN code - as you do not want to block your SIM card as you will be unable to make or receive calls/texts. Please note that we are unable to provide you with a PIN code other than the default one shown above. What is a PUK code?
PUK stands for Personal Unblocking Key. If you have entered you're PIN code incorrectly 3 times your SIM card will be blocked and you will be unable to make and receive calls/texts.
You will need to obtain the PUK code from your Network/Service Provider - you will need to confirm some personal details for security reasons before they will issue you with a PUK code. Please note we are unable to provide you with a PUK.
Important warning: do not try to guess a PUK code. If you enter PUK code 10 times incorrectly you will block your SIM card completely and will have to buy a replacement SIM card from your Network provider.
What shall I do if I accidentally blocked my PIN code?
If you have entered your PIN code incorrectly 3 times you will need to contact your network provider to obtain a PUK code. Do not try to guess a PUK code. If you enter PUK code 10 times incorrectly you will block your SIM card completely and will have to buy a replacement SIM card from your network provider.
What is the security code of my phone used for?
A security code is used to protect your phone against unauthorised use. The phone will ask for the security code whenever a new SIM card is inserted into the phone. Additionally it is required for the use of some functions of the phone.
The default security codes from manufacturers are as follows:
| Nokia: | 12345 |
| Sony Ericsson: | 0000 |
| Motorola: | 1234 |
| Samsung: | 00000000 |
| LG: | 0000 |
If the make of the handset is different from those stated above, please contact your network provider for further instructions.
Why should I insure my mobile phone?
We strongly advise to purchase an additional insurance which will cover your handset in case of non warranty issues. Your handset is covered by manufacturer's warranty for manufacturer's faults only. In case you accidentally damage your phone by dropping it or in case of liquid damage, the repair of the handset is chargeable. By taking out the insurance cover you will protect your handset against the accidental damage, liquid damage, theft and unauthorised use. To avoid the high cost of replacing your handset, it is highly recommended to take out an insurance cover starting from £3.99/per month.
Am I eligible for an upgrade?
Upgrades are only available to pay monthly customers and are subject to 12 or 18 months contract. To find out if you are eligible please contact our Customer Service Team.
How often do I need to use Prepay SIM card to keep it active?
All pay as you go SIM cards must be used at least once in 180 days. If not used within this period, the SIM card will be disconnected by network provider. To discuss reconnecting your service please contact your network provider.
How can I set up Picture Messaging on my phone?
In order to use picture messaging on your phone you will need to set up the messaging service. You can do so by calling your network provider and require the settings for picture messaging. You can also order settings directly from manufacturer's website according to the make of the phone you are using.
How can I set up Internet browsing on my phone?
Please contact your Network provider to obtain network settings in order to use WAP and GPRS on your phone. Alternatively you can order settings from manufacturer's website.
